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Changes and CancellationsCancellationRefund

Cancel Reservation

Learn how to cancel your trip reservation, know the deadlines, refund conditions and necessary procedures.

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Gipsyy

You can cancel your reservation by contacting the helpdesk via WhatsApp (+351913568693) and/or email (hello@gipsyy.com), up to 3 hours before the bus departure.

  • If the price of the new ticket is higher than yours, you will have to pay the difference.
  • It is not possible to activate the cancellation after it has been confirmed.

Penalties

  • Fine of 50% of the ticket value.
  • The seat value is not refundable.

Alsa

  • Cancel directly on Gipsyy or Gipsyy APP.
  • For round trips, cancel the outbound trip first.

Penalties

  • Free up to 30 days before the trip.
  • Fine of 25% (7-29 days).
  • Fine of 50% (1-6 days).
  • Fine of 75% (2h-1 day before).
  • No-show implies loss of ticket.

Rede Expressos

Rede Expressos tickets cannot be canceled.

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